I worked with Kristie McCarthy at Floortex. She was helpful in every way, helping me choose the right color flooring, coming out to our house for an estimate, returning to check the accuracy of the measurements and answering all of my questions in a timely manner. I recommend using Floortex for sure!
Excellent service, attention to detail and follow through. I recommend you contact Rudy Hassid before beginning any new flooring or refinishing project. We had some issues with existing Maple floors that were recently refinished, stained and coated by a local installer. He came out to the our house and consulted with us for an hour or so. Rudy looked at the areas we were concerned about, he did some measuring and testing, and was able to help us figure out a less costly solution to our problems. I would most certainly go back to him in the future when it's time to replace the older refinished floors with a new product.
We needed someone on short notice to refinish our hardwood floors in our Tiburon house. Jeff and the team at Floortex came highly recommended and did not disappoint. They were responsive, were able to work with our remodel schedule, and a fair price. The end result was great as well.
Rudy and his team are great. They beautifully refinished our Edwardian wood floors throughout the main floor of the house; the new wool runner going up the stairs and into the upstairs hallway looks great; ditto for the area carpet installed in our sunroom. Special highlights: 1) they expertly installed a "French Knot" around our fireplace area that perfectly matches the already existing ones in the corners of the main floor rooms, 2) without any hesitation and with the utmost courtesy, they re-did a small area that needed attention.
Rudy and his team are very experienced and professional. I've used him on two projects and working on a third. The pricing of his products is good and his crew is very polite and qualified--he uses experienced installers who do the job better than expected. Rudy provides useful options when you want to explore lower pricing, he's just good at understanding the client's needs.
Rudy and his team are great, he was very patient with us, explaining all of our options, giving lots of helpful info. We ended up getting a product we weren't considering before (luxury vinyl plank) and we love it! I particularly appreciated the installation team - we had a bunch of construction issues with our condo building which meant that there were a bunch of construction people working on the windows while the floor was being installed. Roger and RJ worked around them with no problem, and were very helpful and communicative.
Stopped by a few weeks ago just to get an idea of hardwood colors and pricing as I am preparing for another home remodel. The owner of the store came over to answer our questions. He was so knowledgable and took the time to discuss all the difference between solid and engineered, floating versus glued, and different levels of quality. It was so informative and interesting and I greatly appreciated all the advice. Not to mention spectacular selection.
We were looking for hardwood floors and Rudy at Floortex went above and beyond in educating us on the best options that fit our criteria. He is extremely knowledgeable and a consummate professional. We highly recommend working with him and Floortex Design.
We live in a San Rafael Craftsman style home, close to a 100 years old, with hardwood floors in the kitchen, dining room, and living room. It was very important to achieve the original look of the floors. Rudy Hassid was the man for the job. His crew was professional, timely, and the work was done three days after we accepted the bid. All work performed as described. Floors looks fabulous, better than new. Our expectations were met and then exceeded. Thank you, Rudy!